The purpose of this BTEC 1886 scheme is to provide a qualification for those who want to train others to deal with any types of violence in the workplace. It will enable and help experienced trainers with relevant specialist knowledge, skills, and behaviours to deliver a scenario based conflict management programme It is a qualification that will equip you to train a wide range of workers, security operators, door supervisors and all those who interact face-to-face with fellow workers and the public. The course will be delivered over four consecutive days, culminating in a 40 question multiple-choice test.

Entry requirements:

Candidates need to have an existing knowledge of conflict management in the workplace and a teaching qualification. If you do not have a teaching qualification, consider our PTLLS and 1886 Combined Course

BTEC 1886 Conflict Management Trainers Certificate is an award suitable for those who work, or want to work as instructors of:

• Door Supervisors
• Close protection officers
• Security Guards and Public Area Personnel
• Retail staff
• Bailiffs
• Event personnel and stewards
• Wheel clampers

There are two units for this qualification:

Unit 1 – Understanding the Principles of Conflict Management

• Assess and reduce the risk of violence in the work environment
• Identify behaviour that indicates an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation
• Identify post incident support and report the circumstances to provide information for personal and organisational learning
• Demonstrate their ability to apply knowledge and understanding of Conflict Management into a variety of practical settings

Unit 2 – Designing and delivering conflict management Scenarios

• Design relevant and effective scenarios for training in Conflict Management
• Deliver and debrief interactive and scenario based sessions in the context of Conflict Management training This course meets the SIA (Security Industry Authority) requirements for trainers of security personnel.